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Stéphanie Gendron

Senior Vice-President, Client Engagement and Operations

My passion for business naturally led me to business management and marketing. My career began at m&h in 2013 as a project manager, a position in which I fully immersed myself in the m&h product and developed a deep understanding of its unique qualities.

Over the course of my career, I’ve held a series of varied positions that have helped me master all the operational subtleties of our company. Since 2020, as vice-president, operations and clients, I’ve played a key role in developing strategic plans, aligning operational objectives with client needs, and leading our teams towards achieving our business goals.

My career at m&h has been marked by an unwavering passion for innovation and excellence. I’m dedicated to ensuring our clients’ success through a proactive and strategic approach. What’s more, I constantly strive to cultivate an environment that encourages innovation, normalizes operational excellence and makes every team member feel inspired to give their best to help us attain our common goals.

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Optimizing workflows

We’ve moved beyond the traditional agency-advertiser dynamic, cutting out unnecessary roles to streamline collaboration and maximize efficiency—especially for mid- to lower-funnel campaigns. With real-time tracking, stay in the loop while our MarTech content solutions ensures your digital assets work smarter, not harder. It may sound a little odd, but it works.

Fast Track

Our Fast Track model isn’t just a convenient descriptor. We use advanced technology and specialized expertise to accelerate speed to market. By eliminating out unnecessary stages and roles, we let talent and technology do the heavy lifting. With direct access to our senior designers and copywriters, you get faster turnarounds and more responsive collaboration—ideal when you need to deliver content at scale without compromising on quality or agility.

Cutting-edge technology

Velocity isn’t just a goal, it’s a must. We integrate and operate a powerful tech stack to streamline production and boost performance. We’re all-in on creative automation and AI—including AI content generation—and have seen real, measurable results in action. What truly sets m&h apart is a unique marriage of technology and care. With the right tools and a smart strategy, we keep things running smoothly, delivering your campaigns faster, with precision and impact. Boom.

Asset-based rate cards

Our asset-based rate card model replaces hourly rates and FTEs, cutting down on account and project management time. This approach generates efficiencies, especially for retail clients. With our real-time client dashboards, you get full control over your budget and can easily track content costs. Just creative production at scale, no more budget headaches.

m&h and Adobe alliance

When Adobe’s powerful software meets m&h’s expertise, great things happen. Together, we streamline workflows, accelerate the content supply chain and deliver high-quality content with tools like Workfront, Creative Cloud, and Experience Cloud. With post-implementation support, we help clients maximize their tools with training, best practices, and ongoing support to unlock their full potential. Think of it as workflow automation services with a human touch.

Creative production services

- Visual content creation
- Moving image and video Production
- Compliance and quality

Digital and technology services

- Marketing technology
- Enterprise technology

Channel activation and deployment

- Omnichannel delivery
- Content sourcing
- Campaign execution

Content adaptation localization

- Language services
- Content versioning

Strategic consulting and operations

- Production strategy
- Marketing operations
- Innovation and R&D
- Content governance
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